Privacy Policy

Information is only collected when you contact us via our Contact Form, email, text, telephone and third-party companies where you have requested work. The type of information we may collect is as follows:

• Name
• Address
• Phone number
• Email address
• Payment and transaction data
• Emails and letters between each other

We may collect feedback from you regarding our services from our feedback forms or by using third-party review collectors such as Google Reviews, Trustpilot, and other companies. If you do not wish to have your comments posted on our website please indicate your desire not to be included.

We may also record all our phone conversations to help improve our services. We collect data when you ask for the following:

• Quotation for work
• Surveying properties
• Work to be completed
• For contractors to work on our and your part

How we keep your data is broken down into the following categories:

Quotation of works which has not been accepted: If you have asked us to quote for work to be completed, we will keep your quotation for a period of 5 years. If the requested works have not been accepted within 5 years, your quotation will be deleted.

Quotation of works which has been accepted: Any work that has been accepted will be kept unless requested by the customer to be deleted. Keeping a history of completed work assists both us and the customer in obtaining and viewing records for future works.

Completed work that did not require a quotation: We will keep the history of any work completed unless requested by the customer to be deleted. Examples include servicing, repairs, and other requests.

Certain information about the user, such as IP addresses, navigation throughout our site, the software used, time spent, and other similar information may be stored on our servers in small data pieces known as "cookies", which may also be written to a user's computer system. These cookies will not specifically identify the user.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. Blocking all cookies will, however, have a negative impact upon the usability of our website.

We employ a range of technologies to protect the information maintained on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We do not share the information we collect with any other organisations.

We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all your details secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when enquiring.

When someone visits any of our sites we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Any permission, consents, or preferences you give us are respected and used only for the purposes described in this policy.

Our Privacy Policy outlines how we treat your personal information and forms part of the Terms and Conditions of this site. This Privacy Policy applies to Debonair Cooling and not to the collection and use of personal information by any third party via any website to which there are links on this site. We are not responsible for the privacy policies of other websites and encourage you to read all applicable terms, conditions, and privacy policies when using other websites.

If you have any questions about this privacy policy or our treatment of your personal information, please contact us:

• Email: hello@debonaircooling.co.uk
• Post: Customer Services, Debonair Cooling, Office 105, Altas Business Centre, Oxgate Lane, London NW2 7HJ

Please note we reserve the right to change this Privacy Policy with any changes being posted onto this page.